Sitemap

Frequently Asked Questions

General Questions
Website Design Questions
Website Hosting Questions

Frequently Asked Questions - General

Listed Below are some of the more Frequently Asked Questions. If your question is not answered here, Simply ask your question by completing our quick Contact Form.

How much does a website cost?

Unfortunately, Due to the very nature & versatility of the web, The pricing of a website can only really be done accurately once a good deal of information has been collated. Therefore all prices on www.webpit.co.uk & affiliated sites are for guide purposes only.
Visit http://www.webpit.co.uk/info/priceguide.html for a rough guide to static site design & http://www.webpit.co.uk/info/hosting.html for an idea of associated hosting charges.
For Prices & Info on all our services including Our Dynamic database driven Website's including Shopping Carts, Web Forums, Online Forms, Surveys, Graphics, Animations and much more contact us on http://www.webpit.co.uk/info/contact.html

What's included in the price?

The Full design & Hosting Packages include all you will need for your website,

Domain name Purchase & Registration
Full Hosting for duration of domain*
Easy to use Hosting Control Panel
Full website design
Basic web Graphics, buttons & animations
Email / Ftp / Smart Starts
Full Manual Search Engine Submission
Full site Optimisation, Validation & Testing
Full Site maintenance for duration of domain*

*Duration of domain - depending on which type of domain you require. eg(.co.uk are registered for 2 years & .com are registered for 1 year).
For prices of hosting, domain name purchase, registry and maintenance after this period see Hosting.

How do I go about ordering?

Use one of the various contact methods available throughout the website to contact us & someone from our design team shall respond at the first opportunity.

What about when i need to update the site?

This is just one of the many issues that will need discussing prior to commencement of any work. We can offer a variety of options depending on budgets & Requirements. If large numbers of people are likely to be updating the website content regularly then we would strongly recommend a purpose built Content Management System (CMS). If its a large infrequent update then we at webpit can offer a website Update, upgrade & Repair Service.

What support can I expect?

With each full Website Design Package we provide 24 hr support via the helm control panel, Live chat facility, telephone Hotline & email.

Website Design - Frequently Asked Questions

Listed Below are some of the more common Website Design Questions. If your question is not answered here, Simply ask your question by completing our quick Contact Form.

What's Included in the Price

The Full design & Hosting Packages include all you will need for your website,

Domain name Purchase & Registration
Full Hosting for duration of domain*
Easy to use Hosting Control Panel
Full website design
Basic web Graphics, buttons & animations
Email / Ftp / Smart Starts
Full Manual Search Engine Submission
Full site Optimisation, Validation & Testing
Full Site maintenance for duration of domain*

What are RSS Feeds

Using web feeds (RSS)

Internet Explorer 7
Source: Microsoft Internet Explorer 7 - Help Files
Here are answers to some common questions about using feeds (RSS).

What is a feed?

A feed, also known as RSS feed, XML feed, syndicated content, or web feed, is frequently updated content published by a website. It is usually used for news and blog website's, but can also be used for distributing other types of digital content, including pictures, audio or video. Feeds can also be used to deliver audio content (usually in MP3 format) which you can listen to on your computer or MP3 player. This is referred to as podcasting.

How do I know if a website offers feeds?

When you first view a website, Internet Explorer will search for feeds. If feeds are available, the Feeds button will change color and a sound will play.

How do I view a feed?

When you visit a webpage, the Feeds button will change color, letting you know that feeds are available. Click the Feeds button, and then click the feed you want to see. To get content automatically, you should subscribe to a feed. Click Related Topics to learn how to subscribe to a web feed.

How does a feed differ from a website?

A feed can have the same content as a webpage, but it's often formatted differently. When you subscribe, Internet Explorer automatically checks the website and downloads new content so you can see what is new since you last visited the feed.

How can I automatically get updated content?

You can receive content automatically by subscribing to a web feed. When you subscribe to a web feed, you set the interval at which Internet Explorer will check the website for updates. Once you've set an interval, Internet Explorer will automatically download the most up-to-date web feed list. Click Related Topics to learn how to subscribe to a web feed.

Does a feed subscription cost money?

No, it's usually free to subscribe to a feed.

How can I view my subscribed feeds?

You view feeds on the Feeds tab in the Favorites Center. To view your feeds, click the Favorites Center button , and then click Feeds.

Can other programs display my subscribed feeds?

Yes, Internet Explorer provides the Common Feed List to other programs. This allows you to subscribe to feeds with Internet Explorer and read them in other programs, such as e-mail clients.

What does RSS mean?

RSS stands for Really Simple Syndication, and is used to describe the technology used in creating feeds.

What formats do feeds come in?

The most common formats are RSS and Atom. Feed formats are constantly being updated with new versions. Internet Explorer supports RSS 0.91, 1.0, and 2.0, and ATOM .3, 1.0. All web feed formats are based on XML (Extensible Markup Language), a text-based computer language used to describe and distribute structured data and documents.

What are Cookies

A cookie is a very small text file placed on your hard drive by a Web Page server usually no more than 4kb in size. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.
If you have ever re-visited a website to see a welcome message with your name in it, or seen a comment saying you last logged in "whenever". The chances are this information was stored on your computer in a cookie the last time you visited the website.
What are Cookies For
In a nutshell a cookies purpose is to tell a server that you returned to that Website.
How can cookies help me
A Cookie can help you save time.
If you use a website that allows you to personalise pages, or register for products & services. A cookie helps the server remember who you are.
Next time you return, the site will know to show you the information you requested, what your personal preferences are, Or, when you registered for the product or service etc.
For Example if you use our forum, we recommend you have cookies enabled as the forum creates a cookie that stores when you last visited. Next time you visit the forum, assuming you haven't deleted the cookie, the forum page will load with a welcome note stating your first name & when you last visited or logged into the Forum.
The Forum can then display new Forum posts/entries only, or posts/entries from the date you last logged in. Removing the need to trawl through endless posts each time you log in. This is just one of the many ways Cookies can be used on a website.
Why use Cookies
Cookies allow/enable the website to be more efficient. The site can learn what information is important to its visitors, and what isn't.
A site can collect demographic information about who is visiting the website, How often they visit & how long they stay for etc.
The site can also use cookies to personalise pages, For example, If you use Amazon.com among others you will find that they display products based on past visits & cookie information. If you purchase a book on Military Aircraft next time you visit they will display relevant content based on the info stored in the cookie in this case: books, Military & Aircraft etc.etc.
Security Issues with cookies
Contrary to popular belief, Cookies cannot contain or be used to spread viruses and cannot/do not act maliciously on your computer system. They are a simple text file that is saved to the browser's memory in order to ease/facilitate the process of browsing that particular website. Cookies cannot read or access your hard drive to glean information about you, and can only be read by the server that gave it to you.

How do you Enable cookies

To successfully use certain website's including this forum you must first enable cookies on your computer. To enable cookies, follow the instructions below for the browser version you are using.
Microsoft Internet Explorer 6.0+

Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
Click "OK".

Microsoft Internet Explorer 5.x
Select "Internet Options" from the Tools menu.
Click on the "Security" tab.
Click the "Custom Level" button.
Scroll down to the "Cookies" section.
To enable:
Set "Allow cookies that are stored on your computer" to "Enable".
Set "Allow per-session cookies" to "Enable".
Click "OK".

Microsoft Internet Explorer 4.x

Select "Internet Options" from the View menu.
Click on the "Advanced" tab.
Scroll down to find "Cookies" within the "Security" section.
To enable:
Select "Always accept cookies".
Click "OK".

Netscape Communicator 4.x

Select "Preferences" from the Edit menu.
Find the "Cookies" section in the "Advanced" category.
To enable:
Select "Accept all cookies" (or "Enable all cookies").
Click "OK".

Mozilla Firefox (1.0 final release and earlier)

Go to the "Tools" menu.
Select "Options".
Select the "Privacy" icon in the left panel.
Check the box corresponding to "Allow sites to set cookies".
Click "OK" to save changes.

Netscape 7.1/Mozilla 5.0

Select "Preferences" from the Edit menu.
Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
Under "Privacy & Security", select "Cookies."
Select "Enable all cookies".
Click "OK".

What is Validation & Testing

Prior to submission to search engines & directories all sites at webpit are tested & Validated to the relevant standards/Specifications. See below
http://bobby.watchfire.com/bobby/html/en/index.jsp Watchfire's Accessibility module checks website's, for over 170 comprehensive web accessibility checks.
http://validator.w3.org W3C Markup Validation Service;
checks Web documents in formats like HTML and (X)HTML for conformance to W3C recommendations and other standards.
http://jigsaw.w3.org/css-validator/ The W3C CSS Validation Service;
checks Cascading Style Sheets (CSS) in (X)HTML documents conformance to W3C recommendations and other standards.

Website Hosting - Frequently Asked Questions

Listed Below are some of the more common Website Hosting Questions. If your question is not answered here, Simply ask your question by completing our quick Contact Form.

What are the "wwwroot", "db" and "logs" folders for in my webspace?

Your website files should be uploaded to the "wwwroot" folder.
If you have database files you can upload them to the "db" folder instead which is a secure folder.
The "logs" folder is where your website log files are stored.

What is POP3?

It stands for Post Office Protocol version 3. It is the standard means by which e-mails are received to your computer for viewing.
A "POP3 mailbox" is sometimes referred to as an e-mail account.

What is SMTP?

It stands for Simple Mail Transfer Protocol. It’s a standard way of sending e-mail messages from your computer, to someone else.
Your Internet provider (ISP) will provide you with an SMTP service.

How do I change my Email Password?

From your control panel go to:
Domains => Hosted Domains => (select your domain) => Email Accounts => (select your e-mail username)

What is Bandwidth

When you viewed this page, your computer had to download it. That used bandwidth. How much bandwidth was used depends on the size of the page, including images etc., being downloaded. If many hundreds or thousands of people view your website, a lot of bandwidth will be used.

What is FTP

It stands for File Transfer Protocol. It is the standard way of transferring webpages from your PC to our web servers.

What settings do I use for my FTP client?

Here is the generic FTP information for your domains.
You can find this in your Helm account under:
Home > Domains > yourdomain.com > FTP Accounts
FTP Hostname: ftp.yourdomain.com
* FTP Username: pt*****
** FTP Password: whatever you set this to
* Check your welcome email.
** If you have not set the password specifically then it will be the same as your Helm account password. just reset the password to whatever you want it to be

Where can I find the Webmail login page?

You can access webmail by going to the URL mail.yourdomain.com (where yourdomain.com is your domain). For example we at http://www.webpit.co.uk would visit http://mail.webpiit.co.uk

How do I access the Website Statistics Package

There is a free basic webstats package available in the helm hosting panel, or you can purchase the Advanced smart stats package for about £10 - £15. per yr. (Recommended)
Login to helm > Packages > Click on relevant package > Add extra features > select Smart stat log > add > save. Once payment has been received you will receive a confirmation email with your new stats login & access details. You will then have access to a whole host of stats & reports regarding all aspects of your website hosting.